Enrolment Agreement

1. By accepting these terms the participant agrees to pay the Course fees (including GST) for the Course using the payment method selected on the enrolment form.

2. The participant accepts that he/she is required to pay the full amount of the Course fees even if he/she does not complete the Course.

3. If the participant is under 18, the parent/guardian is responsible for the payment of the Course Fees.

4. The approximate duration of the Course is stated on the course page.

5. Course commencement is as stated on the course page.

 

Course Enrolment

1. Course enrolment is complete when the participant has been issued a username and password for online course access/or sent course materials via another method;

2. Course duration is as per the timeframe mentioned on the course page.

3. Course commencement is effective from the date mentioned on the course page.

4. Special offer coupon codes cannot be added to an enrolment retrospectively and must be added at the time of enrolment.

5. Course fees are non-transferable to other students.

 

Course Materials & Access

1. Course Materials are supplied in an online environment, unless otherwise stated in the course description, and are available for viewing online and may not be downloaded;

2. The content of the online Course Materials, including copyright and all other such intellectual property rights contained therein, remain the property of Cass Deller Design Pty Ltd. You may not reproduce any part of the online Course Materials without the prior written consent of Cass Deller Design Pty Ltd;

3. Course materials, course content and assessment are subject to change;

4. Course materials are provided online via our Learning Management System (Kajabi) 24/7. The eLearning site may occasionally be unavailable during scheduled maintenance. In the event that our elearning system becomes unavailable, course materials will be provided by another mode of delivery;

5. Independent research beyond the course materials may be required.

6. Lifetime course materials access, with extensions available upon application.

 

Course Withdrawal and Refunds

Cass Deller Design Pty Ltd complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the course that you chose to enrol into.

However, while course fees are non-refundable, students may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the student’s circumstances, course fees may be refunded or partially refunded as per the following:

1. A full refund is permitted if the enrolment is cancelled prior to the commencement date and if access to resources has not been provided yet.

2. No refund will be provided after 7 days of the course commencement date.

3. No refund will be provided where work or assessment has been saved or submitted.

This decision of assessing the extenuating circumstances rests with Cass Deller and shall be assessed on a case by case situation.

 

Credit Voucher/Coupon Code Policy

All credit vouchers/discount coupons have the following conditions of use:

1. Not redeemable for cash;

2. Valid for one (1) use only;

3. Not valid with any other offer/gift voucher/coupon code;

4. The coupon code must be entered at the time of enrolment/course commencement; discount cannot be applied at a later date.

5. Coupons/vouchers cannot be used to order printed materials; and

6. Coupon code can only be used in the time frame specified in the special offer.

 

Confidentiality and Privacy Policy

We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

1. to the extent specifically required by law; or

2. for the purposes of this agreement (including disclosing information in connection with any query or claim)

3. information provided by you is considered confidential and will not be divulged to any third party, nor will it be sold.

Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page, as well as send you a monthly newsletter. Your identity will never be revealed, however we will use your surname, initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

 

CDD Code of Practice

Cass Deller Design has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in understanding Surface Design and Art Licensing. We undertake to abide by all our policies and procedures.

CDD agrees to:

1. Provide a tax invoice;

2. Provide login details to access the online Course Materials (or alternative access) and provide feedback where applicable on submitted assessment tasks;

3. Provide unlimited support via email throughout the enrolment;

 

Student Obligations

Students with CDD are required to:

1. Ensure that all the information provided to CDD is accurate;

2. Notify CDD of any contact changes (email, telephone, address etc.);

3. Advise CDD of any difficulties or problems they may experience with CDD staff, procedures or training;

4. In your interaction with administrative staff, learning consultants and tutor support (including, but not limited to telephone calls, emails and instant chats) you agree to conduct yourself civilly and respectfully at all times. As a customer or student of Cass Deller Design, you agree that you shall not, under any circumstances, use abusive language or harass staff. Cass Deller Design reserves the right to determine, at its sole discretion, what constitutes abusive language and harassment, and where that has occurred; and may, partially or completely, deny service to any infringing party.